Webinar
About this Webinar
When insurance customers call during a crisis, the quality of that conversation determines everything.
Join Dominika Kampa, Head of AI at Admiral, Dan Clark, Group Head of Generative AI Tech Delivery, and Anna Neely, Financial Services Deployment Lead at ElevenLabs, as they break down how Admiral built and deployed a multimodal, multilingual AI agent across the UK, Italy, France, and Spain. Learn how they handle high-stakes interactions from 5-point authentication to sensitive bereavement calls and seamlessly hand off to human agents without losing context.
Discover a practical look at the architecture, testing frameworks, and production real-talk from a regulated industry leader.
About this Webinar
Starting Where It's Hardest
Why Admiral put AI agents on claims and crisis calls first - the moments that shape everything a customer thinks about their insure
Getting It Signed Off
Who had to approve it, what each review actually wanted to see, and which regulations shaped what the agent is allowed to do
Deterministic Where It Counts, Expressive Where It Matters
How the design splits between provable process and natural conversation - and how the system knows a call has just become one of the hard ones
Pilot to Production
How to prepare for production: latency, peak concurrency, turn-taking
What It Actually Moved
The bar was high. How the agents cleared it on first contact resolution, handling time, and NPS
Speakers
Dominika Kampa
Head of AI
Dan Clark
Group Head of Generative AI Tech Delivery
Anna Neely
Financial Services Deployment Lead
