This case study collects ten case studies from organizations that put NiCE Cognigy's agentic AI to work in customer service and engagement, spanning telecoms, utilities, automotive, travel, consumer goods, hospitality, retail, financial services, and consumer electronics.

Each story covers the problem the team was solving, how they deployed AI agents and knowledge tools to solve it, and the results that followed, including the numbers each company was willing to put their name to.

No two teams took the same path. Some started with a single proof of concept and scaled use case by use case, others rebuilt their entire support model in a matter of weeks. Read the full eBook to see how each one got there, and what they would do differently.